Policies

We want our customers to be happy, so we will do our best to ensure that you are pleased with your one-of-a-kind handmade product!

 

 

If you are dissatisfied with the merchandise because it is defective or damaged you may return the item(s) within 14 business days.

 

  • Contact leannewade@eweknitsew.com within 7 business days of purchase

    • Please include:

      • Name

      • Shipping Address

      • Reason for Return

  • Ship item(s) and receipt, within 14 business days of purchase to

                         

                         Ewe Knit & Sew, LLC

                         145 Fleet Street, PMB 308

                         National Harbor, MD 20745

 

  • Upon receipt of the item(s) Ewe Knit & Sew, LLC will issue a full refund

    • Your credit card will be credited within 15 business days

    • If you paid cash at a craft show a refund check will be issued within 15 business days

 

Handspun yarn, must be in original hank to receive refund.

All tags must be on item(s) to receive refund.

Proof of Purchase required to receive refund.

Shipping costs are non-refundable.

We will not be able to refund, reimburse or resend items that are lost or stolen in the mail.

We do not offer exchanges.

We do not offer refunds on custom orders.

We do not offer refunds on items which you have already received, but changed your mind about.

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